Warranty Policy

Warranty Policy - Baby Mart

At Baby Mart, we care about the quality and safety of every product. To ensure customer satisfaction, we provide a warranty policy on selected items:

• Warranty Coverage: Warranty applies only to certain items such as toys, electronics, and baby gear (strollers, carriers, etc.) where mentioned on the product page.
• Warranty Period: Warranty duration varies by product and will be clearly stated on the product description (e.g., 7 days replacement warranty, 1 month service warranty, etc.).
• What is Covered:
  • Manufacturing defects
  • Functional issues not caused by misuse
  • Parts failure within the warranty period
• What is Not Covered:
  • Damage due to misuse, negligence, or accidents
  • Normal wear and tear (e.g., clothing fading, shoe usage damage)
  • Consumable items (cosmetics, diapers, feeding accessories, etc.)
• Claim Process: To claim warranty, please contact our support team at support@babymart.com.bd or call our hotline within the warranty period with:
  • Order ID
  • Product details
  • Photos/Videos of the issue
• Resolution: Depending on the product and issue, Baby Mart may offer:
  • Replacement of the product
  • Repair (if applicable)
  • Store credit or refund (only if replacement/repair is not possible)

Note: Warranty terms may vary by brand and product type. Please always check the product page for warranty details before purchase.

Baby Mart is committed to ensuring your baby’s products are safe, reliable, and backed by trusted support. ????